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Personal details

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Title

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Street

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Postcode Please enter a valid postcode.

Location

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Bike Data

If you already own a Riese & Müller bike, about which you have a question, this information helps our Customer Care Team to help you as quickly as possible.

Frame number

Frame number:

The frame number begins with "WRJ2" (on older bikes also "RM", "CUP", "AVP", "KEP", "6PG" or "PY") and is engraved on the frame of the bike. The position of the engraving can vary depending on the model. It is usually located on the drive side of the bike above the motor (sometimes behind the chainring or pulley).

Other possible positions are

- at the bottom of the seat tube, facing backwards
- on the underside of the down tube
- under the attached battery (Power Pack)
- on UBN bikes: on the underside of the chain stay on the drive side
- on the Birdy: below the bottom bracket

The frame number can also be found on the white sticker on the frame of your bike (RH/N).

You will also find the frame number

- in the e-bike passport at the end of the operating instructions supplied
- sometimes on the invoice for your vehicle.

If you cannot find it in these places, your Riese & Müller dealer can provide you with the frame number. They will find the frame number on the dealer invoice or on the Bosch diagnostic report for your bike.

Serial number

Serial number:

The 7-digit serial number (S/N) can be found in various places:

1. on the white sticker on the frame of your bike
2. in the E-Bike Passport at the end of the Riese & Müller operating instructions provided
3. sometimes on the invoice for your vehicle

If you cannot find it in these places, your Riese & Müller dealer can provide you with the serial number. They will find the serial number on the dealer invoice or on the Bosch diagnostic report for your bike.

Contact details

E-mail address * Please enter a valid e-mail address.

Telephone number Please enter a valid telephone number.

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We use AI technology to answer customer questions. Details on data processing can be found in the privacy policy.

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Thank you for your message

We have received your message and we will deal with it as soon as possible.

Please note that Riese & Müller will be on holiday from December 23, 2024, to January 5, 2025. Incoming messages will not be processed during this time.

If your inquiry has been resolved in the meantime or addressed elsewhere, for example through your dealer or our Help Center, please let us know. This helps us to process open inquiries more efficiently.

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